Objective

I create engaging, exciting, and fun ways for humans to learn technical skills in the cloud and get work done on all kinds of mobile devices.

Hey! If you’d prefer a one-pager, look no further.


Experience

Senior Content Developer, Microsoft Learn

Microsoft
Redmond, WA | April 2018 – Present

As the first content developer (and third person) on Microsoft Learn, I got to help build exciting microlearning experiences for people who want to learn new tech skills. I get subject matter experts writing training content by teaching them how to use cool tools and emphasizing effective instructional design. I make sure our GitHub repos run smoothly, and spend a whole lot of time in Visual Studio Code. Check out our free, interactive, project-based learning for Azure developers, admins, solution architects, business analysts, and business users!

Senior Content Developer, Enterprise Mobility + Identity

Microsoft
Redmond, WA | August 2015 – March 2018

Microsoft has a ton of different products. In this role, I was fortunate to work on quite a few of them. I primarily worked on Intune, Microsoft’s enterprise mobility management product, as part of the Azure Platform Evangelism Experiences team. I owned the information experience in all aspects of product design. I wrote or edited all text found in the UI for our admin console, the end user Company Portal app (Android, iOS, macOS, Windows, HTML), and related products such as the Managed Browser. My sign off and ‘scrubs’ were a required part of the product development process.

I held a similar role in the UI development for Intune for Education, an industry-specific portal for educational device management that is powered by Intune. I documented the entire Intune for Education admin experience. Through effective UI text, I was able to significantly minimize the amount of docs required for this product.

Aside from UI, I also wrote docs for the Intune end user experience. As part of this, I provided guidance to IT admins on how to talk to those end users through video, images, and content.

I represented Cloud + AI on a cross-Microsoft group to create and update elements of Microsoft Style throughout both Azure and Microsoft 365.

For a while, I wrote the end user docs for Azure Active Directory, covering end user experiences with Azure Active Directory multi-factor authentication, self-service password reset, and the Microsoft Authenticator app. I also owned Microsoft account content, including Bing Instant Answers and related docs on support.microsoft.com. I have worked on UI across sign-in experiences, account settings, and Skype.

I briefly wrote docs for System Center Configuration Manager, handling labs, app management, and integration with Operations Management Suite.

Manager, Technical Training Content

VMware AirWatch
Atlanta, GA | November 2014 – July 2015

I created, developed, and designed the curriculum for customer, partner and internal employee technical training materials in this newly created position.

I worked on a variety of delivery formats, including instructor-led training, live webinars, recorded video content, and certification exams. I enabled new certifications through original, ground-up design.

I built and delivered our team onboarding program for new technical trainers and eLearning developers, and incorporated significant worldwide additions (NAM, EMEA, APAC, ANZ) to our writing staff for both full-time and contracted employees.

I performed supervisory responsibilities, which included hiring and terminating; conducting performance appraisals; mentoring and developing.

Lead Technical Instructional Designer

VMware AirWatch
Atlanta, GA | May 2014 – November 2014

I designed and developed technical instructional and assessment materials in this newly created role.

I built templates for document and presentation creation, and authored a training style guide.

I prepared custom scope of work documentation and modified existing materials for training engagements where unique, specified curriculum was requested.

I assessed training needs and certification program requirements, and worked closely with training facilitators to ensure that knowledge transfer was efficient as the worldwide team grew.

I updated and maintained project tracking documents, and worked directly with clients through support tickets and user group conferences.

Technical Proposal Writer

VMware AirWatch
Atlanta, GA | June 2013 – May 2014

I managed the overall process of responding to RFPs, RFIs, and security questionnaires from prospects and existing clients with varied product needs and services across a wide swath of industry verticals.

I analyzed requirements and would research, write, answer, organize and edit proposal content for submission. I discussed the proposed solution with various stakeholders throughout the company (sales, operations, financial, legal, support, IT, etc.) and wrote responses that combined technical and marketing language for current state plans, statistics, and processes.

I contributed to the team database of high-quality company and product language, and continuously updated our content to include up-and-coming features in our library.

AirWatch was acquired by VMware on Feb 24, 2014 for $1.54 billion.

Genius

Apple
Atlanta, GA | June 2008 – June 2013

I spent the bulk of my career with Apple solving end-user customer problems proactively through education and reactively with technical support. I learned troubleshooting theory and critical multitasking skills. I gained exceptional time management abilities and the skill to navigate a wide variety of scenarios to find the right solution for the customer directly in front of me. I was selected through competitive interviews to join the Mentor Team, where I developed new team members and provided relevant knowledge to both the technical support and sales teams; I eventually was the only Mentor serving in a technical role. I often worked with exceptionally distressed customers with high success rates (as measured by Net Promoter). Oh, and I got pretty good at taking things apart and putting them back together.

Genius
March 2012 – June 2013

  • Technical support across entire Apple hardware and software portfolio
  • Developed and delivered original training for employees on multiple topics, including networking, file transfer, appointment management, and hardware repair
  • Maintained internal OS X Server and curated internal wiki of kbase articles

Technical Specialist (previously, Family Room Specialist)
May 2011 – March 2012

  • iOS hardware & software technical support, OS X troubleshooting
  • Facilitated group and individual customer training sessions for key software and devices
  • Transferred customer data from previous machines to new machines

Specialist
June 2008 – May 2011

  • Hardware and software solutions sales
  • Facilitated multimedia production summer camp for ages 8-12

Public Affairs Intern

Peace Corps
Atlanta, GA | December 2009 – May 2010

I handled social media (presence and campaign management) and cultivated relationships with small to medium-sized publications for the Peace Corps, Southeast Region.

I researched and pitched press releases and stories via multiple media channels, including print journalism and email marketing.

I conducted an advertising campaign using Facebook to increase applicant traffic, using and working with key demographic data to bring in additional applicant representation from students of color at Historically Black Colleges and Universities (HBCUs) and Hispanic populations using bilingual advertising.

Our territory includes Alabama, Florida, Georgia, Mississippi, South Carolina, Tennessee, Puerto Rico, and the Virgin Islands.

Customer Service Representative

Blockbuster
Atlanta, GA | July 2007 – June 2008

Blockbuster was my service industry boot camp. I facilitated checkout, organized the store video rental library, and maintained an effective inventory through daily/weekly checks and quarterly overnights. I also successfully upsold movie rental memberships and related products, ranging from peanuts to PlayStations. I provided movie recommendations whenever asked, and can still recommend titles on demand. I additionally evangelized for Blu-Ray during the high definition optical disc format war.

Writing Intern

VOX ATL
Atlanta, GA | June 2005 – June 2007

I served as a peer leader within the writing department. I composed and edited news stories for monthly publication. I facilitated page layout and photography and was Editor-in-Chief for multiple issues. I crossed over divisional lines by extending from writing to working as a photojournalist within the art department, where I made significant contributions including multiple cover photo bylines.

I created the first social media presence for VOX using the (then) very popular myspace.com, and introduced new techniques within layout via Adobe Creative Suite 3. I have remained continuously involved with VOX since I began working at this incredible youth development nonprofit, and am currently serving as an Initial Member of the Alumni Board. While I was an active staff member, VOX had a readership of approximately 80,000+ individuals throughout its distribution network in Metro Atlanta; this has since increased to an audience in excess of 100,000.

Writing Intern
September 2006 – June 2007

Staff Journalist
June 2005 – June 2007

Assistant to the Education Director

Congregation Shearith Israel
Atlanta, GA | August 2005 – May 2007

I provided operations support for the daily management of my synagogue’s Sunday school. I taught Hebrew language and Jewish cultural and religious topics to children from grades K-6. I managed parent-school relationships and facilitated school-wide programs.


Education

Master of Science in Education in Learning Design and Technology

Purdue University
West Lafayette, IN (via eLearning)| 2016 – 2018

Bachelor of Arts in Communication and Rhetoric Studies
Minor in Spanish

Oglethorpe University
Atlanta, GA | 2007 – 2011


Honors and Awards

Golden Key International Honour Society

Purdue University | September 2016

Order of Omega

Oglethorpe University | April 2011

Dean’s List (2x)

Oglethorpe University | Fall 2009 and Spring 2010

Presidential Scholar

Oglethorpe University | duration of enrollment

HOPE Scholar

State of Georgia | throughout majority of undergraduate studies

Journalist of the Year (2x)

VOX ATL | 2006 and 2007

Hadassah Chesed Award

Greater Atlanta Hadassah | 2005


Memberships

Association for Talent Development, Puget Sound Chapter

October 2016 – Present

Microsoft Political Action Committee

September 2015 – Present

AIGA, The Professional Organization for Design

February 2015 – Present